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Why is the Current Payer column blank when searching Claim Follow Ups within the Control section?

posted Apr 3, 2018, 1:33 PM by Tasha lesher   [ updated Apr 12, 2018, 5:30 AM ]
Within the Claim Follow Up tab of the Control section, the Current Payer column represents the claim's current payer and is based on the claim's current status. The following claim statuses will allow a payer to populate in this column:
  • Send to insurance via clearinghouse
  • User print and mail to insurance
  • Claim at insurance
  • Pending insurance
  • Appeal at insurance
  • Denied at insurance
If the claim is in any other status, the Current Payer column will be blank. 
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