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Why is my payer requiring a 9-digit zip code?

posted Feb 16, 2018, 10:31 AM by Tasha lesher
The software does not require that payers have a full 9-digit zip code, however, if you have selected or populated information under Use alternate practice info, the alternate practice information does require a full 9-digit zip code to be entered in order to save the payer. 

If you receive the below pop up upon clicking Save in the open payer, alternate practice information has been entered. 

In order to save the payer, complete one of the following options.

Option 1: Populate the full 9-digit zip code
  1. Click OK on the pop up.
  2. From the open payer window, scroll down to the Use alternate practice info area and populate the full zip code in zipcode field. 
Option 2: Remove alternate practice information
If alternate practice information is not needed on the claim, follow these steps.
  1. Click OK on the pop up. 
  2. From the open payer window, scroll down to the Use alternate practice info area.
  3. If necessary, check the box to Use alternate practice info in order to see the associated address box.
  4. Remove all address information populated in the fields.
  5. Uncheck the Use alternate practice info box.
  6. Click Save
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