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  • Is CollaborateMD a Medicare approved software? Medicare does not directly approve individual medical billing software vendors or programs. However, Novitas, a Medicare Administrative Contractor, has identified the Clearinghouse utilized by CollaborateMD (Change Healthcare (formally RelayHealth), a ...
    Posted Jul 15, 2018, 4:15 PM by Samantha Turner
  • Is CollaborateMD's data backed-up? Yes! Data is backed up continuously (in real-time) to two different data center in two different states.
    Posted Jul 11, 2018, 6:58 PM by Samantha Turner
  • Is there a way for me to adjust font size in CollaborateMD? At this time, there is not a way to adjust the font within CollaborateMD. However, you can adjust your screen resolution to increase the font.Right click on your Desktop ...
    Posted Jul 11, 2018, 6:39 PM by Samantha Turner
  • Does CollaborateMD work on a netbook? As long as the netbook meets the minimum requirements for CollaborateMD you should not have any problem downloading the program. The minimum requirements to have CollaborateMD running on a computer ...
    Posted Jul 11, 2018, 6:08 PM by Samantha Turner
  • Is there a way to save Batch Printed Statements to PDF? Once your statements are pulled up in Batch Printing, select the Print button, for the dialog box to appear. From the print drop-down menu, select the PDF option to ...
    Posted Jul 11, 2018, 6:05 PM by Samantha Turner
Showing posts 1 - 5 of 30. View more »


Is CollaborateMD a Medicare approved software?

posted Jul 11, 2018, 6:58 PM by Samantha Turner   [ updated Jul 15, 2018, 4:15 PM ]

Medicare does not directly approve individual medical billing software vendors or programs. However, Novitas, a Medicare Administrative Contractor, has identified the Clearinghouse utilized by CollaborateMD (Change Healthcare (formally RelayHealth), a McKesson division) as an EDI Approved Vendor. CollaborateMD can submit to all Medicare, Medicaid, BCBS, and almost all commercial Payers. Change Healthcare is an Electronic Healthcare Network Accreditation Commission (EHNAC) certified and processes over 12 billion clinical and financial transactions annually. 

Is CollaborateMD's data backed-up?

posted Jul 11, 2018, 6:57 PM by Samantha Turner   [ updated Jul 11, 2018, 6:58 PM ]

Yes! Data is backed up continuously (in real-time) to two different data center in two different states.

Is there a way for me to adjust font size in CollaborateMD?

posted Jul 11, 2018, 6:39 PM by Samantha Turner   [ updated Jul 11, 2018, 6:39 PM ]

At this time, there is not a way to adjust the font within CollaborateMD. However, you can adjust your screen resolution to increase the font.
  1. Right click on your Desktop screen
  2. Select Properties
  3. Click on Settings
  4. Increase the Screen Resolution setting
  5. Click Apply
  6. Click Save
Note: For Windows 7 users by right-clicking on your desktop the option to select from the drop-down menu would be "Screen Resolution".

Does CollaborateMD work on a netbook?

posted Jul 11, 2018, 6:08 PM by Samantha Turner   [ updated Jul 11, 2018, 6:08 PM ]

As long as the netbook meets the minimum requirements for CollaborateMD you should not have any problem downloading the program. 

The minimum requirements to have CollaborateMD running on a computer are as follows:

CPU: Pentium 4 Class or Better or AMD equivalent
RAM: 1GB
Resolution: 1024 x 768 or higher
Free Disk Space: 150MB
Operating System: Windows 2000, 2003, XP, Vista, or Windows 7
Internet Access: Minimum of High-Speed DSL or Broadband (business class recommended). Satellite ISP not supported.
Latency Test Average: < 100 ms.

Is there a way to save Batch Printed Statements to PDF?

posted Jul 11, 2018, 6:05 PM by Samantha Turner   [ updated Jul 11, 2018, 6:05 PM ]

Once your statements are pulled up in Batch Printing, select the Print button, for the dialog box to appear. From the print drop-down menu, select the PDF option to save.

If PDF is not an option, please contact your IT department to make it available for use. 

Does CollaborateMD support MIPS?

posted Jul 11, 2018, 4:37 PM by Samantha Turner   [ updated Jul 11, 2018, 4:41 PM ]

CollaborateMD is able to support the Merit-based Incentive Payment System (MIPS), however, the codes reported must be added to your CollaborateMD local code list. Please note that most users typically obtain their MIPS reporting metrics directly from the EHR/EMR. 

If you need specific CollaborateMD metrics for MIPS reporting on the CMS website, you may build a custom report with the specific MIPS information. 

You can learn more about our reports via the Report Help pages or contact CollaborateMD for assistance building a report. Click HERE to learn how to request a custom report through the service tab for a nominal fee.

How can I control providers that "Accept Assignment" on a Payer level?

posted Jul 11, 2018, 11:21 AM by Amanda Negron   [ updated Jul 11, 2018, 4:38 PM by Samantha Turner ]

Part A:
Follow the instructions below to default the Accept Assignment option on a Payer level:
  1. Go to the Payer section and open the payer. 
  2. Go to the Provider ID Numbers tab.
  3. Under the Accept Ins column, click on the drop-down menu for the corresponding provider(s) and make your selection. 
  4. Once you're satisfied, click on the Save button. 
Part B:
In order for this default to carry over onto the claim, the patient's account must be enabled for this default. Follow the instructions below to enable this option for the patient:
  1. Go to the Patient section and open the patient.
  2. Go to the Insurance tab > Assignments tab. 
  3. Click on the Provider Accepts Assignments drop-down menu and select "Use the default accept assignment for the provider and payer". 
  4. Once you're satisfied, click on the Save button. 
Note: If you wish to have the Accept Assignment option defaulted for all new patient records going forward, you can enable this default within the Practice section.

Does CollaborateMD support international addresses for claims and statements?

posted Jul 6, 2018, 8:50 AM by Angelique Belot   [ updated Jul 6, 2018, 8:50 AM ]

CollaborateMD does not support international addresses for the purpose of Claim Billing or Statements at this time. Current only support US, US Virgin Islands & Canada statement addresses at this time.

When saving my claim why am I getting an error message of "You have active providers that are in Test Mode preventing claims from going to the payer?"

posted Jul 5, 2018, 12:52 PM by Angelique Belot   [ updated Jul 5, 2018, 12:56 PM ]

You're receiving this message because one or more providers listed on the claim is in Test mode. Claims for providers that are in Test mode will be forwarded the clearinghouse for testing purposes only. To send the claim to the clearinghouse and then to the payer, your provider must be set to Production mode.

Click here for instructions on how to move the provider to Production. 

When printing a superbill why am I getting an error message of "Cannot print this file"?

posted Jul 5, 2018, 6:59 AM by Angelique Belot   [ updated Jul 5, 2018, 6:59 AM ]

This is due to the default program associated to your .doc file not being Microsoft word which is the format required for superbills.  Steps on how to edit this can be found online by googling "How to change which programs Windows uses by default" If you still have issues printing your superbill after fixing your .doc file, please contact Support for assistance. 

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